Management
Who makes the better call: a manager with a wide-ranging career or a narrow one; a doctor who trusts their instincts, or one who sticks to clinical guidelines; a human recruiter, or an algorithm that assesses job candidates?
In this roundup of INSEAD research, we look at how…
When the Covid-19 pandemic struck in early 2020, all the dithering about remote work stopped virtually overnight. Working from home wasn’t perfect, but people made it work.
At first, remote employees were triumphant as they checked off their personal and professional to-do lists…
M ore than 80% of restructuring efforts in firms fail. Most explanations focus on poor execution or bad strategy. Our research points to something more uncomfortable: Embarking on organizational transformation isn’t always a rational response to a business challenge but can be a defensive…
On a Tuesday morning, a support agent in Dublin closes a tricky ticket while an engineer in Bengaluru ships a fix, and a sales manager in my hometown of Columbus, Ohio, joins a customer call spanning four time zones. None of them set foot in the same building, yet the work clicks.
…
A problem shows up, and the fix usually arrives five minutes later.
“We need more training.”
“We need a better system.”
“We need another person.”
“We need a new checklist.”
Sometimes one of those answers is exactly right. Too often it’s not. The…
People pitch ideas all the time. Most of those pitches never get heard. Why? Because they don’t consider the audience.
I get ideas pitched to me all the time. My inbox is flooded by emails from PR professionals asking me to carry guest blog posts, do book reviews, share their…