Lean, also known as “lean manufacturing” or “lean production,” focuses on maximizing customer value by removing waste and eliminating defects. Lean tools are about understanding the process, looking for waste, preventing mistakes, and documenting what you did. 

Let’s look at five lean tools used in process improvements, what they do, and why they’re important. Companion by Minitab can help you get started leveraging the tools of lean and other continuous improvement methods to thrive in your business. These tools are even more powerful if you can share and collaborate with your team, so try Companion’s online dashboard reporting capabilities as well.

1. Voice of the customer (VOC) summary

Click here for larger image.

 …