All Features
J.D. Power and Associates
(J.D. Power and Associates: Westlake Village, CA) -- Even as health care insurance premiums continue to skyrocket, the service experience has more effect than cost management on overall employer satisfaction with their primary health insurance carrier, according to the J.D. Power and Associates…
(CEB: Arlington, VA) -- The Corporate Executive Board (CEB) has challenged conventional customer-service wisdom by revealing that it doesn’t pay to delight a customer. After years of focus on the “above and beyond” service mentality, research from the Customer Contact Council, a division of CEB,…
ISO
(ISO: Geneva) -- ISO has developed a new technical specification, ISO/TS 10004:2010, which provides guidance to organizations in establishing effective processes for monitoring and measuring customer satisfaction.
Customer satisfaction is one of the key elements for the success of an…
Olympus
(Olympus: Center Valley, PA) -- Olympus America Inc.’s Scientific Equipment Group—Industrial Microscopes has signed an agreement with Hirox-USA Inc., of Hackensack, New Jersey, to distribute the Hirox KH-7700 digital microscope system in the United States.
The KH-7700 is an all-in-one…
MARK-10 Corp.
(Mark-10: Copiague, NY) -- Mark-10 introduces its new Series 5 Digital Force gauges, designed for tension and compression force testing in quality control, manufacturing, and research and development areas. A range of capacities from 0.12 lb to 500 lb (0.5 N to 2,500 N) is available to address…
Juran
(Juran Institute: Southbury, CT) -- For more than 50 years, Juran’s Quality Handbook has been the definitive reference to quality management and engineering. Juran’s Quality Handbook: The Complete Guide to Performance Excellence, Sixth Edition (McGraw-Hill, 2010)—the first revision in 10 years—…
Tom Pyzdek
In this four-part series, we take an in-depth look at how to design an effective work environment. Part one discusses the elements of continuous-flow work cells. Part two considers how to enhance the efficiency of such work cells. Part three explores the 5S methodology. In part four of the series…
GKS Global Services
A major manufacturer of high-tech bicycles with a worldwide distributorship and many professional endorsements to its name used 3-D laser scanning to maintain its competitive edge. Its mission is to promote bike riding through innovative products, and exceptional care for its dealers and…
(JAI: San Jose, CA) -- JAI Inc. has announced the release of the LQ-200CL, a new prism-based 4-CCD color line scan camera providing simultaneous separate imaging of red, green, and blue (R,G,B), plus near-infrared light data.
The camera, which is one of the only industrial-grade 4-CCD line…
ASQ
(ASQ: Milwaukee) -- A free webinar offered by the American Society for Quality (ASQ) and scheduled for Wednesday, July 28, 1–2 p.m. CDT, focuses on how a California medical center successfully uses data management to improve medication safety. The webinar presenter, Kalev Golubjatnikov, is patient…
(Locus Technologies: San Francisco) -- Locus Technologies (Locus), a provider of web-based environmental compliance and information management software, has introduced an accreditation process for analytical laboratories to deliver analytical data into Locus’ award-winning, cloud-based…
Taran March @ Quality Digest
Andrew Brown Jr., Ph.D., president of SAE International, recently announced the establishment of the Subir Chowdhury Medal of Quality Leadership
Subir Chowdhury
Award. The award honors those in the mobility industry who promote innovation and quality in…
General Electric GE
(GE Sensing & Inspection Technologies: Billerica, MA) -- The hand-held DPI 620 advanced multifunction calibrator/HART communicator from GE Sensing & Inspection Technologies is now approved for use in potentially explosive atmospheres by Baseefa, the British certification body. The Baseefa…
Hexagon Manufacturing Intelligence
(Hexagon Metrology: North Kingstown, RI) -- Hexagon Metrology Inc. has announced the official opening of HexagonStore.com, an e-commerce portal for the United States that offers online purchase of training classes, parts, and accessories for metrology systems. The store includes convenient…
APICS--The Association for Operations Management
(APICS: Chicago) -- APICS—The Association for Operations Management, a global provider in supply chain and operations management certification, education, and membership, released its trusted and widely recognized APICS Operations Management Body of Knowledge (OMBOK) Framework as a complimentary…
(FixLogix LLC : Olivet, MI) -- FixLogix LLC has developed a new modular fixture system for optical comparators. The system utilizes a linear T-slot design that is versatile and economical. The component kit is configured to allow the operator to mimic traditional optical fixtures or create an…
Pierre Gouvin
Moles are invading Seattle. Not the small, furry mammals often reviled for destroying lawns, but the specialized boring machines used to excavate tunnels in urban environments. As part of its long-range capital investment plan, Central Puget Sound Regional Transit Authority, known simply as “Sound…
What can you do when your organization has a critical mission—e.g., to help more transplant patients live longer, healthier lives—and you know your processes desperately need improvement?
This was the dilemma faced by the Center for International Blood and Marrow Transplant Research (CIBMTR).…
Dimensional Metrology Standards Consortium DMSC
(DMSC Inc.: Arlington, TX) -- The next DMIS Training Workshop is scheduled for the week of Aug. 9–12 and will include the new Dimensional Measuring Interface Standard (DMIS) 5.2 as well as the I++DME specification. This workshop is scheduled to be held at the Nikon (formerly Metris-USA) facility…
Ball State University
(Ball State University: Muncie, IN) -- Manufacturing will recover to prerecession levels during the next two years in states with low tax rates, a diverse collection of manufacturing industries, and strong government services, says a report from Ball State University in Muncie, Indiana.
The…
CRC Press
(CRC Press: Boca Raton, FL) -- Business success hinges on successfully creating products with the right features. You must correctly analyze the needs of the customer and match these needs with your resources to not only produce a product and but also deliver it in a timely manner. An in-depth…
ASME
(ASME: New York) -- The 2010 ASME International Mechanical Engineering Congress and Exposition (IMECE), including 20 discussion tracks on topics ranging from energy to biotechnology, will be held Nov. 12-18, at the Vancouver Convention and Exhibition Center in British Columbia, Canada.
The…
Lenox Instrument Co.
(Lenox Instrument Co.: Trevose, PA) -- Lenox Instrument Co. announces the addition of a new Portable Videoscope System to its extensive line of remote visual inspection instruments. Designed to meet the demands of the industrial inspection environment, the self-contained system combines state-of-…
(Software AG: Darmstadt, Germany) -- Software AG has published Process Intelligence for Dummies, Software AG Special Edition. Written by Software AG and IDS Scheer executives, the book delivers information organizations can use to discover cost savings and see precisely where waste and loss are…
Xia Enyu
Industrial organizations face numerous compliance regulations such as management system certification, information security, corporate social responsibility compliance, and limiting the content of hazardous substances in products. Now they can add carbon management to the list. This task is one…
