All Features
Zach Winn
Most doctors go into medicine because they want to help patients. But today’s healthcare system requires that they spend hours each day on other work—searching through electronic health records (EHRs), documenting, coding and billing, gaining prior authorization, and evaluating services—that often…
Akhilesh Gulati
A few days after returning from a speaking engagement at the Innovate for Excellence Summit in Chicago last September, I spoke to Susan, an old classmate. We chatted for a while, and naturally the conversation drifted toward innovation—something we’re both passionate about. She asked me about my…
Oak Ridge National Laboratory
Researchers at the U.S. Department of Energy’s Oak Ridge National Laboratory are using advanced manufacturing techniques to revitalize the domestic production of very large metal parts that weigh at least 10,000 lb each and are necessary for a variety of industries, including clean energy.
Across…
Mark Hembree
If you’re reading this, you probably read a lot. You’ve made your way through all our industry news, keeping tabs on trends in our feature stories and gleaning a greater understanding of your own business—at least we hope so.
And if you read this much, it may be that you do a fair amount of…
Harry Hertz
How do you treat signs when you’re driving your car? Are you a strict rule follower? Does a stop sign cause you to come to a full stop, or a rolling stop, or no stop at all if you see no traffic? What about that intersection you go through every day, where you never see a car approaching from any…
David L. Chandler
Industrial electrochemical processes that use electrodes to produce fuels and chemical products are hampered by the formation of bubbles that block parts of the electrode surface, reducing the area available for the active reaction. Such blockage reduces the performance of the electrodes by…
Scott Crow
W ithin the utility industry, regional entities increasingly focus on internal controls as a measuring stick for overall compliance performance.
Developing and executing rock-solid internal controls with an automated compliance management software solution can help maintain compliance, not only…
Rob Moorey
Biomedical equipment technicians (BMETs) are facing increased workloads and staffing shortages that are expected to get worse as the current workforce retires.
About one-third of healthcare technology management (HTM) professionals are older than 55, putting pressure on health systems to attract…
ISO
Modern-day security breaches, such as the SolarWinds or T-Mobile attacks, aren’t one-off events; they are prime examples of how someone can steal your organization’s credentials and use them to gain illegitimate privileged access to sensitive assets. Data breaches happen daily, and in too many…
Scott Ginsberg
Despite the industry’s push toward digital transformation, 95% of manufacturers use paper-based documentation, according to Forbes. But modernization doesn’t have to be overwhelming for manufacturing teams.
When implemented strategically, digital documentation can improve processes, enhance…
Gleb Tsipursky
Despite the clear benefits of hybrid work models, a significant number of managers still push for their teams to be back in the office. A KPMG report of responses from 100 CEOs of large companies shows that more than a third expect to have all corporate workers back to the office full time by 2027…
Donald J. Wheeler
All improvement efforts require a framework. No matter what we’re doing, we all need some way to align our efforts and focus on a specific objective. During my 50 years in this business, I’ve seen people use many different improvement frameworks. Most of these have been variations on either PDSA (…
Mike Figliuolo
This ain’t your daddy’s or mommy’s business world anymore. I’m sure you’ve figured that out already. First of all, people use cell phones. I keep reminding my father.
“Dad, turn on your cell phone when you’re not home.”
“Why? Then it will ring. I’m retired, and I don’t want to be bothered by…
William A. Levinson
The Associated Press, reporting on the strike by the International Longshoremen’s Association, noted, “Local ILA president Boise Butler said workers want a fair contract that doesn’t allow automation of their jobs.” The report added, “The union had message boards on the side of a truck reading, ‘…
Creaform
Centurion Performance & Engines (CP&E) is an Illinois-based manufacturer of custom performance engines and parts. It’s also a custom tuning and install body shop in high demand.
Founded in 2009, the company has a research and development department equipped with advanced tools including a…
Sachin Waiker
‘Clinician burnout is a critical issue to understand and address,” says Mohsen Bayati, a professor of operations, information, and technology at Stanford Graduate School of Business. The condition is thought to affect nearly half of all U.S. doctors, at a cost of about $4.6 billion annually due to…
IDS Imaging Development Systems
Nuclear fusion is seen as a possible visionary solution to the energy problems of the future—clean and comparatively low-risk. Small atomic nuclei are fused at extreme temperatures and pressures instead of being split as in the reactors of conventional nuclear power plants. A similar process takes…
James Chan
Asset maintenance isn’t just about fixing things when they break. It’s a complex mix of strategies, both proactive and reactive. Finding the most cost-effective blend makes all the difference in the success of your maintenance program and your business as a whole.
Whether your team is scrambling…
ISO
Cybersecurity has become increasingly critical in the digital age as organizations across all sectors face growing threats from cybercriminals.
Imagine that hackers breached a small healthcare practice through “phishing”—sending a scam email and gaining access to sensitive patient data, including…
John Tschohl
I’ve been speaking and writing about customer service since January 1980, and there is only a handful of companies that have been relentless and kept their focus on incredible customer service. The pandemic gave most firms an excuse to say, “To hell with the customer.”
Costco is one of the few…
Sara Harrison
Two job seekers apply to be a sales representative. They have similar names, educations, skills, and levels of experience. But one of them adds a little extra to his resume: “I have a proven track record of turning caffeine input into productivity output,” he writes. “The more coffee you can…
Julie Gowthorpe
Management goals commonly include maintaining harmonious work environments that make employees happy and motivated. But how do you achieve this when people don’t get along? “Sort it out on your own” is no longer an option when employees are in conflict. As teams grow and experience turnover, a…
Chip Bell
The Madison, a historic hotel overlooking the Mississippi River in Memphis, Tennessee, was rebranded into a modern hotel. It was, in some ways, a sad event. Memphis is the birthplace of the blues, and the Madison was my introduction to the powerful music of helping customers co-create their own…
Mike Figliuolo
Interviewing for a new job is an exercise in humiliation, fear, and confusion. Whether you’re interviewing for a job at a new company or just changing roles at your present employer, the process is nauseating.
You do everything you can to put your best foot forward. You get your suit pressed. You…
Harry Hertz
It’s been two years since I last examined the challenges facing CEOs and other senior leaders. I developed my thoughts on the current challenges without checking my insights from two years ago. Once I had this year’s themes identified, I looked back to see what I’d written before. To my surprise, I…
