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Trust Me, I’m a Total Stranger

Travel, online ratings, and a new ISO standard that benefits both

Barnaby Lewis
Wed, 07/31/2019 - 12:02
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Put in the terms of this article’s title, most of us would run a mile, whatever the proposition. But the popularity of online reviews, and the trust we place in persons unknown when making major decisions about where to stay, what to eat, and how to get the most from a trip, tells a different story.

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Online communities have always been a place where people connect with peers: people like us, sharing something in common. Accessible anywhere and generally free to participate, it’s little wonder that news groups, forums, and chat rooms flourished from the beginning of the internet and prepared the ground for the late 2000’s social media explosion.

It’s hard to imagine a world without these connections. They’ve become part of the fabric of our daily lives. They’ve changed not only the way we socialize and define our friends, but also our relationship to information and how we form, and express, our opinions. They’ve also influenced the way we make our vacationing decisions; many of us now move from idea through research to booking entirely on screen.

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