The role of quality starts with product design and moves rapidly across the supply chain to the selling and buying experience, which includes the bidding process. When operating a formal continuous process improvement program, nearly all manufacturing engineers are tasked with some level of quality and agree that often the old methods for bidding on projects is deeply deficient. In this article we will look at one way to ensure the bidding process includes all stakeholders so that a company can manufacture what the customer wants, guarantee that the customer gets what they asked for, and that everyone is satisfied with the outcome.

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