In May 2016, I spoke at CallidusCloud Connections (C3); if you’ve never been to this event, be sure to check it out this year. The topic of my session was “The Seven Deadly Sins of Customer Experience.” Given the topic of today’s post, I seem to be on a bit of a spiritual customer-experience journey.

When thinking about the customer experience (CX), there are at least 10 commandments that must be adhered to as you embark on your CX journey. These are essentials to ensure a successful CX transformation. Here’s what I’ve come up with, in no particular order.

 …