Ever notice how some people always get the best table, the upgraded room, or the best cut of meat at the market? Great customer service is not an accident. Those who are served well follow a recipe that turns even a cold initial encounter into a warm one. Here are five tips for almost always getting really great customer service.

1. Check your pessimism at the door

Enter the service scene with the expectation that greatness is about to happen, and that it should happen to you. Visualize being served well. Then, let your obvious positive attitude come from your terrific mental picture. Avoid making demands. Put your energy into creating early lighthearted vibes.

2. Manage the first 10 seconds

The first 10 seconds are vital to shaping the reception you are likely to get. Aim your eyes and best smile straight at the service provider. Deliver a greeting that loudly proclaims, “We are about to have some unbelievable festivity here. And you’re invited!” Be confident, but not pushy. Assume you just encountered a future friend.

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