The most important element in producing a quality product or service is the attitude of the people doing the work—not only the worker—but the attitude of all levels of management. Employee attitude about the product, about the work, about the boss, and about the company will pretty well determine the quality of the work. By quality, I mean the absence of defects—conformance to the requirement—not the goodness of the product. However, goodness comes from attitude also.

Attitudes are Habits

An attitude is a thought habit; a habitual way of thinking. You might say that, it’s thinking without thinking; acting without thinking. Take football fans, for example. Every major city has a professional football team. It’s been said that on any given Sunday, any team can defeat any other team. Also, the players are from all over the country, and football is a business. Why then are fans so nutty about their team? Chicago fans sit out in freezing weather to cheer on the Bears. Any sensible person would prefer their living room, a cold beer, and a TV. Football fans have a attitude. Wouldn’t it be nice if your employees were that nutty about their job and your company?

 …