To improve customer satisfaction, enhance the quality of services and reduce costs, Peach Regional Medical Center has worked with the Georgia Institute of Technology to adopt process improvement techniques traditionally used by the manufacturing industry. Already, Peach Regional Medical Center’s Emergency Department has noted a 20 percent decrease in average length of stay for its patients.
Nancy Peed, CEO and administrator of Peach Regional Medical Center in Fort Valley, Georgia, says hospitals have to develop ways from within of doing things quicker, more efficiently, and with less duplication. (Georgia Tech Photo: Gary Meek) |
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