(Paton Professional: Chico, CA) -- When it comes to customer satisfaction, the Easter Bunny and the Tooth Fairy have been quietly kicking Santa Claus’ rear end. Surprised but determined to make changes, Santa and his elite Elf Council have rallied together to get ahead of the curve and reclaim his 110-percent customer satisfaction rating this year.

Learn from Santa’s lesson and download Craig Cochran’s fun book on customer satisfaction. Includes survey theory, anecdotal data, a sample survey, and ideas for developing your own valuable survey.

Download your free copy from Paton Professional now!

Santa’s Workshop Quality Manual

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