How should humans collaborate with artificial intelligence? This is a question of increasing urgency as AI becomes pervasive in the workplace. From screening job applications and chatting with customers to assessing investment portfolios, algorithms are working alongside us in myriad roles and organizational setups. But whether this collaboration is designed in ways that lead to trust and satisfaction—for us humans at least—is another story.

Respecting, rather than ignoring, human concerns about working with AI is not only consistent with humanistic values, as we noted in an earlier article, but also good for business. That’s why we ran the “Bionic Readiness Survey” to investigate what configurations of collaboration with AI algorithms humans are more or less likely to trust.

 …