As process improvement practitioners, we get hired to drive waste and variation out of our clients’ businesses. But what if we hired ourselves, provided frank advice, and then listened to it to drive waste out of our own business or process?

Could we then drive down the cost of organizational transformation, and reduce the time to the realization of benefits? Can we increase the certainty of benefits actually being realized? Can we identify and realize more benefits than otherwise? Last but not the least, can we ensure longer sustainability of the changes implemented?

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