Different people at different levels of an organization or ecosystem experience crisis in different ways. Senior decision-makers are unlikely to have the same insights as those who directly interface with customers or those grappling with the operational technicalities of the situation.

For this reason, prepared leaders—those who have worked to ready themselves and their organizations to withstand crises—should be open to all input and perspectives that can help create a solution and improve outcomes wherever that input and those perspectives surface within the organizational hierarchy.

As a prepared leader, you must be ready to do the following:
• Make space for other people to stand up, speak up, and contribute as the situation dictates.
• Let go of your ego and be humble enough to allow others to take the lead as the situation dictates.
• Let these things happen spontaneously and without obstacles as the situation changes.

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