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‘My small business has landed a few very lucrative contracts and we’re growing. Honestly, we’re now struggling with quality control. We have management systems in place, and that’s helping, but we’re still having issues. I don’t know where to begin to get a handle on this.” —John Q. CEO.

Sound familiar? If so, you’re not alone. Many business owners and CEOs make the effort to implement business management and supply chain systems. It’s a worthwhile investment. Naturally, those systems must be periodically audited to ensure compliance. What do you do when your company passes all the audits and still develops issues, however? All the boxes are checked, but the number of widgets being rejected by your quality control department is getting worrisome. You don’t want to even think about warranty issues with that new contract you just landed. Blaming your system may be the natural thing to do, but it may be that customizing the audit, rather than criticizing the system, is the ticket to getting your operations back on track.

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