In part one of this three-part series, we moved through the initial and often overlooked layers of resistance: first, why change; and second, how to overcome disagreement on the nature of the problem. Here we move on to the next two layers, namely, disagreeing on the solution and undesirable side effects.

Layer 2: Disagreeing on the nature of a solution

It is more important to know where you are going than to get there quickly. Don’t mistake activity for achievement.

Just as there are many opinions about the problem that is being experienced, there are usually just as many opinions as to what should be done about it. If layer 1 has been transited successfully, the range of opinions about the solution will have narrowed substantially. However, there will still be many characteristics of a good solution that different people desire.

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