When MasterControl hosted the Masters Summit 2022 in Salt Lake City, Quality Digest CEO Jeff Dewar was one of the panelists. That gave him a chance to catch up with Jon Beckstrand, CEO of MasterControl, a company which provides its quality management system to more than 1,000 clients, primarily in the life sciences.

There was plenty of banter about Beckstrand’s professional history, recent projects, and MasterControl’s increasingly global reach, along with the ongoing challenges of staying in touch with a fast-growing company surpassing 750 employees. The questions soon turned to the unique corporate culture MasterControl is building, and how that culture drives the business and delivers value. Of particular interest were Beckstrand’s ideas on how failure can be useful in a successful process.

Quality Digest: When we covered MasterControl a couple of years ago, we highlighted this idea of the chief culture officer, which I thought was very innovative. We see more and more of that now. A lot of them sprang up during the pandemic.

Jon Beckstrand: When you talk about the market we’re in, we need to find people who are technical, who understand life sciences particularly, and also understand the disciplines of manufacturing and quality. It’s really valuable to find the types of employees that we bring into MasterControl.

 …