It’s easy to think of quality as a niche responsibility, requiring only the involvement of those working in quality-based roles. But involving your entire medical device organization—and even suppliers and manufacturers—in the quality process can lead to better products, greater efficiency, and more engagement across departments.

Total quality management (TQM) is a practice that many businesses use to involve their entire organization in the pursuit of utmost quality. But TQM doesn’t just happen on its own.

There are several principles that uphold total quality management, each of which requires a commitment from each member of the organization. Let’s start by looking at total quality management in a nutshell before diving into five key principles that TQM is built on and how to put each into practice.

What is total quality management?

Total quality management is the practice of promoting and ensuring excellence and safety in products by involving all relevant stakeholders, including but not limited to:
• Employees
• Leadership
• Suppliers
• Manufacturers
• Customers

 …