Have you ever found yourself in the midst of a business problem that you’re not sure how to solve? This five-step problem solving process is a great place to begin working through any business issue.

At one point I worked with a financial services firm, and we had this really cool program that did really well when we first launched it, from both the customer and financial standpoints. The problem occurred when all the financial numbers suddenly started tanking, and everybody began freaking out. We didn’t know what was going on, and it was pretty important for me to solve it because it was a program I was responsible for. So given the complexity of that problem, I used the five-step problem-solving process.

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