Seeing the behavior of in-store shoppers makes me curious about the old catalog showroom stores (my first part time job that wasn't babysitting or delivering newspapers). The problem with these stores in the past was the required delayed gratification. Some models were in the onsite warehouse, but others had to be ordered and picked up weeks later. Today, shoppers are happy to wait the 24-48 hours after seeing an item in a retail store then ordering it up from a less expensive online source.

Toys 'R Us might only have needed to provide 2 or 3 of each toy in the store, then provided kiosks so shoppers could go online and order from the preferred source. Follow the Dell model, and order the toy to be made by the manufacturer upon order. Inventory reduction throughout the supply chain, consumer gets exactly what he or she is looking for...now we need to address the truck driver shortage.