It is common knowledge in the project management field that process management helps with project management; projects go much more smoothly and efficiently if you have a consistent process for doing them. It’s the same in every other area of your company where you do repetitive work—you need robust, transparent, and consistent processes. All companies have processes and projects: Processes are for managing the work you do day in and day out, and projects are for your one-time efforts.

You need to have a consistent process for doing your projects, and creating and updating the processes used to run the business is itself a project. A “project,” as defined by the Project Management Institute (PMI), “is temporary in that it has a defined beginning and end in time, and therefore defined scope and resources. And a project is unique in that it is not a routine operation, but a specific set of operations designed to accomplish a singular goal.” (PMI 2017).

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