(Workforce Software: Livonia, MI) -- In its second annual Workforce Experience Gap study, WorkForce Software, the first global provider of integrated employee experience and workforce management solutions, finds that perception gaps narrowed between employers and employees. Last year’s findings revealed stark discrepancies between the quality of the work experience that organizations believe they are providing and what employees perceive they are actually receiving.

This research found closer alignment in employer-employee views in areas such as job training, pay rates, schedule flexibility, and employee recognition. The key finding in this year’s report is that most of the reduction in perception gaps was due to employers reducing their scores, indicating a recognition that they were fulfilling employee expectations. The 2022 study also evaluates employee and manager perceptions of workplace communication and employee feedback loops, painting a clearer picture of employee experience.

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