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If you follow the latest business management articles you’ll notice that the emphasis is on measurement. You can’t tell how effective a new initiative is unless you measure it. For example, a company may decide to reduce its lead times. That is a worthy objective probably driven by customer feedback (or complaints and order cancellations). The company knows it has a problem with lead times, but it needs a measurement methodology in order to do something about it. There are costs associated with measuring lead times, but the payback could easily offset those costs.
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