A tier-two automotive supplier faces the challenge of interacting with customers and original equipment manufacturers (OEMs) on many different programs. For each of more than 100 programs the company is involved in, it must submit a detailed quality plan and then be prepared to change the plan as customers’ and OEMs’ designs and requirements change. In addition, the supplier must meet a complicated series of milestones for each project when submitting documentation and products. In the past, the company’s quality team spent an enormous amount of time complying with these requirements.

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