Executives today are making quality management a focal point in their operations and as a result, the role of the chief quality officer (CQO) is gaining ground in both popularity and relevance. Couple emerging technologies, such as enterprise quality management software, with the task of changing a corporate culture to expand quality across the value chain, and a CQO faces a significant challenge.

I recently had an interesting conversation with the CQO of a large, global electronics company. He explained some of the biggest pain points he’s experienced in integrating quality across the organization, as well as the main drivers of the initiative’s success. We spoke about cultural shifts, communicating quality strategies, supplier quality management, and emerging technologies.

I’ll touch on the takeaways of our conversation here and offer some insights on the CQO’s role. I’ll also help to determine if your organization needs a CQO.

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