As with enlightenment, there are many paths to quality improvement. Trade shows, seminars, and live video demos are all effective ways to keep on top of the latest developments in the industry. User conferences are another great option, particularly a well-designed, information-packed event like the one hosted by InfinityQS earlier this month.

Infusion 2011—the fifth Infusion that InfinityQS has held—occurred at the swanky JW Marriott in San Francisco, Oct. 16–19. It was my pleasure to attend this event, where I learned a great deal about software, data, supply-chain management, and how it all fits together holistically for a forward-thinking, quality-centric organization.

 …