Earlier this year, Air Academy Associates helped a large multinational client assess its business improvement capabilities. Only 70 percent of the business leaders there believed quality initiatives were sustainable, while 100 percent of those responsible for the improvement believed the company was poised for continued success. The business improvement leaders were unaware that this dichotomy in viewpoints existed.

As part of the assessment, Air Academy asked the following questions to a broad population of the company’s employees:
• What’s the effect of the quality and productivity improvement capabilities developed in our organization?
• Are we achieving the return on investment we’d like to see for these improvement investments?
• How do our achieved results compare against similar organizations or industries?
• Does senior leadership share this same view? How do we know?
• Do we have data and facts, or is this just opinion?
• Are improvement results aligned to the strategic goals of the enterprise?

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