What can you do when your organization has a critical mission—e.g., to help more transplant patients live longer, healthier lives—and you know your processes desperately need improvement?

This was the dilemma faced by the Center for International Blood and Marrow Transplant Research (CIBMTR). The CIBMTR was recently created by the merger of two leaders in the field of blood and marrow transplant, with facilities in Minneapolis and Milwaukee.  

CIBMTR vice president Roberta King and senior management recognized this critical issue. King contacted Charles Loew, president of Maset LLC, and discussed the benefits of using the quick change process, which focuses on results that can be achieved in 30 days or fewer.

“The impetus for CIBMTR to go through the quick change process was that we recently merged two different campuses together, and the processes were being done differently at both,” says King. “We needed to get joint agreement on how to do things and wanted a thorough process review.”

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