According to the U.S. Consumer Product Safety Commission, deaths, injuries and property damage from consumer product incidents cost the nation more than $700 billion annually. There are severe costs to the business involved in the recall, in addition to potential costs of civil and criminal penalties.Read news headlines on any given day and thousands of products will have been recalled. Focus on any single item and its cost and dangers become instantly obvious: automobiles, children’s toys, medicines, food products and more. The following example illustrates such a scenario:
Audi North America |
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Background |
Audi North America assumed responsibility for its quality monitoring in 2002. Soon after, failure rate in their 4-cylinder engine exceeded 50 percent. Audi recalled many cars and replaced ignition systems. |
Problem |
Defective circuit boards from an Audi supplier were causing ignition system failures. |
Challenge |
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