Organizations understand the importance of measuring and tracking quality, particularly in product manufacturing. However, applying rigorous quality measurement on an enterprisewide scale, beyond manufacturing and service levels, is relatively new. Nonetheless, some organizations have made strides toward establishing quality measurement programs and systems that serve the entire organization and its customers.

These organizations realize that creating innovative ways to measure and improve the quality of all processes benefits the business just as much as product and service innovations. Plus, improvements in how enterprise quality is measured affect the efficiency and effectiveness of an organization for years to come.

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