I love my car. Recently, I had to get some major repairs done on it (luckily, they were covered by the warranty). Because it was going to take a while, they provided me with a loaner. This was a really nice car—only 1,200 miles, new-car smell, sunroof, super-quiet, drove like a dream. It made me realize that even though I love my current car, there are parts of it that just aren’t as good. It doesn’t ride as well over bumps, it’s a little louder, no new-car smell.

Prior to this experience, I thought my car was great. Now I’m starting to question my driving solution based on what’s available now. A good sales trick by the dealer.

Although it’s typical for us to think our current solutions are adequate, if we have a chance to try a new service, we may see there’s a better way of doing things. Typically, we put up with minor (or even major) inconveniences because we developed the process, and we can’t imagine doing it any other way. We don’t think we can get any more benefit than we have right now.

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