The recent incident in which JetBlue stranded Flight 504’s passengers on a runway for seven hours reinforces the need for all but recreational travelers to adopt remote conferencing technology as rapidly as possible. It is past time to eliminate the need for the so-called services of an industry whose sole objective is to collect as much money as possible.

Witness, for example, fees for the first piece of checked luggage along with new proposed fees for seat choice in the coach area, and for the “privilege” of boarding the plane early and then sitting there instead of in the waiting area—without delivering reliable or even safe transportation.

American Airlines’ CEO, Gerard Arpey, made clear his organization’s position on quality in his response to James Harrington’s comments in, “Lost in the Service Quality Void,” about his negative experience with American Airlines. Arpey wrote in his letter:

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