Strong leadership and kindness are not mutually exclusive. In fact, they fit together effectively. The most successful leaders treat their team members with kindness. They realize that kindness is motivating. As Bob Kerrey has said, “Unexpected kindness is the most powerful, least costly, and most underrated agent of human change.”

Motivated team members actuate a winning organizational culture, which leads to people having pride in their work, their team, and their company, which leads to outstanding results and superior client service.

When talking with people about kindness, they often note that what we say and do must be genuine, which is definitely true. When I say kindness, it’s said not as a platitude. It’s how we inspire a can-do attitude, and how we help others gain confidence, which also describes what strong leaders do.

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