Editor’s note: This article, as well as part one from last week, discusses topics covered at greater length in a new streaming-video training series, “Enhancing and Sustaining Lean Improvements While Adding Spark to the Quality Management System” by the author and 360 Performance Circle.

In part one, I told the story of an email I received from a client. Beneath his signature line was the following list of the 10 attributes of leaders. In the previous article I covered the first five attributes of this list; in this article, I'll address the second half.

So what exactly does a lean leader do? A lean leader:

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