The primary barrier to mutual communication is a person’s natural tendency to approve or disapprove of what is being said by another person. Judging takes place because people tend to evaluate what they hear from their own personal point of view and reference. These evaluations short-circuit their ability to objectively think through, reframe, and analyze responses.

Leaders not only have to communicate their own thoughts, ideas, and messages clearly, but also are often responsible for facilitating better communication between groups and individuals with divergent points of view. Leaders must understand that communication is hampered when personal feelings and emotions are deeply involved. One rule of thumb always applies: The stronger the personal feelings of the involved parties, the less likely any mutual agreement will occur between the two.

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