Following last month’s meeting, Belinda, the executive council’s facilitator, contacted the group’s consultant, Henrietta, and explained that they were interested in seeing a step-by-step approach for problem solving with TRIZ, something akin to what they had learned with Six Sigma and 5S (one of the lean tools).

Henrietta was pleased by how the group had been using TRIZ and sharing their implementation stories with each other. She understood their desire to see some kind of a flow diagram—something that would allow them to view the different paths as they looked for an ideal solution. However, she was a bit hesitant in just sending them a copy of a process map. She strongly believed that people recall something more effectively when they are involved in the discovery and development of a process. Therefore she decided to help the group develop a TRIZ flowchart at the upcoming meeting.

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