During a recent interview with Clint Belinsky, vice president of global quality at Jabil, LNS Research discussed revolutionizing quality management and some of the keys to achieving excellence. Streamlined processes, systems, and technology are important, but without the right people and quality-driven culture, tangible ongoing improvement is difficult to sustain.

When talking specifically about audits in the context of culture, Belinsky said: “Generally, people don’t like audits, but not at Jabil. At Jabil, audits are very upbeat and not done with a ‘got you’ attitude.”

Organizations are challenged to overcome the “quality as a department” mentality and translate quality values that contribute to strategic objectives into everyday behavior. This behavior manifests in actions that guard against undesirable outcomes—namely issues of poor quality.

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