(APQC: Houston) -- One of the most downloaded and widely implemented business improvement tools during the past 20 years, The American Productivity & Quality Center’s (APQC) Cross-industry Process Classification Framework SM (PCF) has received its latest update, v. 6.0.0. The changes reflect key issues in today’s business environment, particularly by creating for the first time an enterprisewide view of risk management, compliance, and resiliency activities, as well as an extensive reworking and expansion of the section focusing on strengthening business capabilities through process improvement, quality management, knowledge management, and benchmarking.

 …