Customer satisfaction with computing devices continues to slide but desktop computers do better than laptops and tablets, according to a new report from the American Customer Satisfaction Index (ACSI). The annual measure of personal computers falls 1.3 percent to an ACSI score of 78 (on a 0–100 point scale). Laptops deteriorate the most (-4% to 76), while tablets dip slightly (-1% to 80), but desktops gain 3 percent to take the lead at 81.

The ACSI Household Appliance and Electronics Report 2014 includes three durable product categories: household appliances; personal computers (including desktops, laptops, and tablets); and televisions and video players. While PC satisfaction slips, televisions become the highest-scoring category in the Index with a 1.2 percent rise to 86 and household appliances remain stable at 80. The full report is available on the ACSI website.

 …