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SmartCAPA is a nonconformance/customer complaint and deviation management solution. CBCSF has seven collection areas and six departments using it.
“Everyone is concerned about the safety of the blood supply and hence, there’s increased pressure from the regulators for the blood providers to look at the business to ensure that processes and procedures are in place and followed,” says Sharon Edie, director of quality at CBCSF. “We’re live with SmartCAPA and with this solution, we can now evaluate the effectiveness of our quality and compliance.”
Pilgrim Software is a provider of enterprise quality and compliance management solutions. For more information, visit www.pilgrimsoftware.com.
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