(LNS: Cambridge, MA) -- LNS Research’s latest report, “Measuring Cost of Quality as a Holistic Business Metric” provides executives and plant managers with a strong understanding of the cost of quality’s strengths as well as how companies can implement it into their operational excellence frameworks. The cost of quality is a comprehensive measurement of the costs incurred in delivering high-quality products. Broken down, the metric is comprised of the cost of good quality and the cost of poor quality.

This research spotlight document provides insight into the critical metric and will help quality professionals in the following areas:
• Using the cost of quality as a holistic business metric
• Key components of the cost of quality formula: cost of good quality and cost of poor quality
• Challenges in measuring the cost of quality
• Benchmarking the cost of quality to improve performance

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