(Wiley: Hoboken, NJ) -- Globally, there has been a decline in trust during the past few decades, and only one-third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust (Wiley, 2011), Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to manage an organization well if its people do not trust one another. High-performing, world-class companies are almost always high-trust environments. Without this elusive, important ingredient, companies cannot attract or retain top talent.

In this book, Hurley provides a new model to measure and repair trust with colleagues, managers, and employees. He outlines the proven decision to trust model (DTM) of 10 factors that establish whether one party will trust the other, and he reveals how leaders in Asia, Europe, and North America have used the DTM to build high-trust organizations.

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