(American Society for Quality: Milwaukee) -- It's a challenging time for you and your organization. You’re competing in a shrinking marketplace, and you have fewer resources at your disposal. How can you attract new customers, keep your current customers, and improve your bottom line? Attend "Service Quality: Surviving the Economic Storm,"Oct. 5–6, in Long Beach, California.

Learn how to improve service, reduce costs, and increase customer loyalty and satisfaction. This is an exceptional educational opportunity that includes how-tos, step-by-step advice, success stories, and implementation guidance on major organization changes. Please stay tuned for more information as it becomes available.

Keynote speakers:

• Catherine M. Wolfe, director of marketing services at Toshiba America Medical Systems Inc.
• Jack J. Phillips, of the ROI Institute, a world-renowned expert on accountability, measurement, and evaluation.

General session speakers:

• Judith Ann Pauley, Ph.D., CEO, Process Communication Inc.
• Joseph F. Pauley, president, Process Communication Inc.
  Authors of Communication: The Key to Effective Leadership (ASQ Quality Press, 2009)

General session: Establishing Relationships: The Key to Quality Relations

Concurrent sessions include:

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