(APQC: Houston) -- Quality is a key concern for many organizations as they return to the business of doing business. In many instances this means recalibrating how to effectively measure quality for their organization. The American Productivity & Quality Center (APQC) and the American Society for Quality (ASQ) are offering a best-practices study to help businesses discover the most effective quality measurement governance models. Beginning in June 2011 with a kickoff meeting, followed by site visits in July and August, and culminating in a knowledge transfer session in September, participating organizations will be able to identify quality-measurement process owners and gatekeepers, and learn the roles and responsibilities assigned to them.

The enterprise quality measurement process
• Select a set of measures or metrics that accurately reflect quality across the entire value
chain
• Examine effective methods of establishing targets and thresholds to evaluate performance of the selected organizational quality measures

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