(WASP: Plano, TX) -- KDL Pathology specializes in dermatopathology and is trusted by physicians, patients, and other laboratories for the most accurate and reliable pathology services. Based in Knoxville, Tennessee, KDL has expertise in inflammatory and neoplastic skin disorders, ocular disease, and surgical pathology. Additionally, KDL consistently scores highest in client satisfaction for diagnostics and client support.

The state-of-the-art laboratory strives to provide timely, accurate results for its clients. However, with the amount of biopsies sent to KDL to be processed, employees often felt it was difficult to keep up. KDL wanted to provide better patient care and accurate results while addressing errors proactively.

“We faced a variety of issues with our labeling system,” says Roddey Coe, systems administrator for KDL. “We were having problems maintaining lab tests with the proper data. We had to double- or triple-check to make sure paperwork didn’t get lost or mixed up. If we had a melanoma tested, we had to ensure that the paperwork and melanoma were associated with the correct patient. We manually wrote the patient’s name on the bottle, then on the requisition, but unfortunately, errors still occurred.”

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