(NIST: Gaithersburg, MD) -- What can you learn for your organization from the evaluation of a fictional health care organization conducted by an actual team of Baldrige examiners this year? See a sample applicant’s responses to the 2011–2012 Health Care Criteria for Performance Excellence (PDF) and how examiners review and score an organization’s performance with the now available 2012 Tillingate Living Case Study (PDF) and other resources. These documents are now posted on the Baldrige website for any organization to download and use.

The Tillingate Living Case Study describes a for-profit, privately held company with 23 skilled nursing and assisted living facilities spread across four states: Pennsylvania, Kentucky, Tennessee, and Virginia. Since 2008, Tillingate Living has made changes to establish a long-term care model that advances seniors’ independence and quality of life. The Tillingate Living Case Study is based on the 2011–2012 Health Care Criteria for Performance Excellence.

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