(ISO: Geneva) -- Anyone who has received an inaccurate or late bill for gas, electricity, water, or telephone services can understand why billing is one of the main sources of customer complaints against utilities. A new ISO standard provides solutions by giving recommendations for billing practices that actually “make sense” for customers.

ISO 14452:2012—“Network services billing—Requirements,” serves as a framework for utility services to ensure their customers receive clearly comprehensible, accurate, timely, and complete bills. What’s more, it should result in fewer complaints for utility services and in so doing, reduce operating costs, improve debt recovery, and increase customer satisfaction and loyalty.

Let us face it: Billing can be a messy matter. Customers often experience problems such as bill shock, complicated or inaccurate bills, unclear pricing, difficulties with payment methods, and unclear information on offers and how to switch suppliers.

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