The National Quality Institute has offered a new line of customer and employee satisfaction online surveys.

The surveys were developed in response to the increasing desire of organizations to better understand the needs of their customers, clients and patients--as well as the needs of their employees. The new surveys are intended to offer a cost-effective means of accurately gauging this information.

The online surveys provide tools to augment both custom performance improvement programs as well as those based on NQI PEP, ISO 9001:2000, AIM accreditation criteria or other management systems.

For more detailed information, including sample screens depicting the surveys, click here.

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