(HyperQuality Inc.: Seattle) -- QualityJournal.com was recently launched as a community for people connected with contact center management and operations. It provides industry news, research resource portals, and expert viewpoints, and it’s a resource for all industry-specific information about contact centers.

Published by HyperQuality Inc., an independent call-monitoring firm, QualityJournal.com offers current news feeds, the latest seminars and Web conference listings, white papers, quality blogs, press release submission services, and exclusive articles. Articles on contact centers, quality, and related subjects by well-known freelance writers will be featured. The site will also provide a high-profile platform for the latest industry reports and views on topics such as remote call monitoring, scoring calls, objective measurement, the benefits of recording and assessment of live data, Web-based access and more. In addition, visitors to the site will be able to access more comprehensive reports and industry information after registering.

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