(NICE: Ra'Anana, Israel) -- NICE Systems has announced the industry’s first mobile workforce optimization suite, which enables customer service managers and employees access to operational and personal data at any time, from anywhere, using their mobile phones or tablets. This set of applications falls in line with NICE’s vision for the engaged enterprise, helping to facilitate an atmosphere and business operation where employees interact in a more social and engaging manner for enhanced customer service and a better work environment.

The comprehensive mobile WFO suite enables managers to oversee and maintain control of operational metrics and activities in real time, regardless of their physical location. Using their mobile devices, they can accomplish multiple tasks, including monitoring employee performance across key performance indicators (KPIs) and providing coaching where necessary to drive improvements. They can also perform scheduling changes, respond to time-off requests, and approve or contest commissions and rewards. These mobile capabilities allow faster responses to employee, customer, and market demands, saving valuable management time and increasing employee satisfaction.

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